Med-E-Serv Pty Ltd is committed to protection of the privacy of your personal information and conducts its business in accordance with the National Privacy Principles.

This statement provides information on the following matters.

• the personal information which we collect
• how we use this information
• security of this information
• how to access and update your information
• disclosure of information to third parties

The information we collect

• information provided by you at the time of your Med-E-Serv InTouch registration including your name, professional classification, position title, organisation, postcode, telephone number, email address, primary professional affiliation, user name and password; RACGP QA&CPD number if applicable
• session log information of your use of Med-E-Serv InTouch services, including your visit to the Med-E-Serv InTouch website;
• cookies (information sent to your computer hard drive to store information about your preferences in relation to our web site); and
• details of education units undertaken/completed.

How we use this information

We use InTouch Registration Information

• to send you our electronic newsletter which advises you of InTouch services;
• to control access to services, entry to which is restricted to health care professionals according to primary professional affiliation;
• register participation in and completion of CME units, workshops, etc;
• In conjunction with the session log data, to provided de-identified, aggregated information to our internal quality improvement and education product development project teams;
• in conjunction with session log data, to provide de-identified, aggregated information to third parties on service usage by professional classification and geography.

We use Session Log Information

• to analyse demand for our services and understand usage patterns to help design services which better meet our users' needs; and
• to provide de-identified, aggregated information to third parties on service usage by professional classification and geography.

We may use cookies to enable you to specify your unique preferences.

We provide information about education units undertaken/completed to your college to update your CME record.

Security of your personal information

All personal information is stored in a database on our secure server. We maintain the secure server to prevent unauthorised external access to your personal information.

Internally to Med-E-Serv, access to the database is restricted to authorised persons only, who are responsible for updating the database, providing user support and assembling aggregated reports.

Whilst we strive to maintain the security of your personal information once it is under our control, we cannot guarantee the security of your registration information during transmission to us.

How to access and update your personal information

You may view your personal information dataset via the Update your Details facility on the Med-E-Serv InTouch website. Access to this area is password-controlled. The contact detail fields of this dataset can be edited by you to correct inaccuracies or reflect changes.

You may request details of the information which we hold about you by email to the Med-E-Serv registrar (registrar@medeserv.com.au). We will forward the information by return email which may be re-submitted to us with alterations/deletions etc.

Disclosure of information to/from third parties

We will not disclose your personal information to any third party unless you have expressly authorised us to do so.

We will not use information which you have provided to third parties unless the third party has gained your express permission to provide it to us.