What we do: Consultancy

Health professionals are difficult to engage and time poor. Unless information and support services are explicitly designed to support their demanding requirements for accessibility, ease, speed and intuitiveness, they will be poorly used.

That said, the content owners have the difficult task of ensuring currency, completeness and accuracy and naturally desire to manage the content in ways that are efficient and intuitive for them.

The challenge is whether what works for the demanding health professional audience and what is intuitive for the owners of the information may be different i.e. the way the user thinks about the information may be quite different from the way the supplier thinks about it.

Med-E-Serv can work as a consultant to your organisation and illustrate how to make a map between the two so that the management and delivery of information services will work for health professionals as well as content owners. Med-E-Serv consultancy can help create and implement approaches for organisations who are unsure where to start to create an appropriate program; work towards/within an organisation's budget requirements; develop a particular approach to improve already implemented education; assist those organisations who are new to or not sure how to access the Health Sector/audience.

Each consultancy will deliver the needs outlined by your organisation. Some examples of how Med-E-Serv could create, implement and complete a consultancy include:

1. Consultation with content owners (i.e. program managers) within your organisation to:
   
   • establish the scope and purpose of current content for a particular sector of the Health Industry.
     
   • identify the nature and processes of the review and update content for cycles
     
   • determine how the content owners understand the requirements of the recipients of education
     
   • draft a statement of needs for the particular sector education is been developed for, including information, knowledge and tools to support learning.
     
     
2. Identify the barriers to effective use of the information and suggest strategies to overcome them.
   
   
3. Development of draft concept of operation to meet the needs of audience and content owners.
   
   
4. Consultation with representatives of education audience to test principles of the concept of operation using surveys and focus groups.
   
   
5. Consultation with content owners to test the principles of the concept of operations.
   
   
6. Development of a suitable information model to meet the needs of both owners and users of the information:
   
   • to underpin the concept of operation
     
   • to form the basis of resource discovery tools
     
   • as an input to user interface design.
     
     
7. Med-E-Serv can then demonstrate the concepts to your organisation, including a series of demonstration screens, to ensure key stakeholders can buy-in to the project.

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